Customized service concepts

We ensure 24/7 operation

Surface miners are used as primary extraction equipment and are typically operated on a 24-hour basis. To ensure maximum machine availability, WIRTGEN offers a unique customer-specific service for large-scale projects: in close cooperation between the German main plant and the WIRTGEN GROUP’s local subsidiary, WIRTGEN sets up additional service facilities in the immediate vicinity of the customer’s site. Service centres ensure the professional repair or overhaul of surface miners while enabling a comprehensive parts inventory to be stocked at the same time.

Cutting drums and conveyor systems are overhauled in our own workshop set up in the customer’s immediate vicinity.

In cooperation with our customer, we make sure that all of the required spare parts are in stock at the service centre.

Numerous WIRTGEN GROUP service experts offer “just-in-time” support on site.

Needless to say that, as part of the efficient service concept, highly qualified WIRTGEN GROUP specialist staff is present at the service centre and in the mine all the time to ensure optimum machine support. To ensure maximum machine utilization, WIRTGEN offers a broad, ongoing training programme at the mine, the service centre or the German main plant.

Service in the mine is excellent. WIRTGEN takes care of everything we need.
Hedley Quick, FMG Superintendent Surface Miners Cloudbreak Minesite

Market-leading and cutting-edge products for the Road and Mineral Technologies business sectors are constructed at the WIRTGEN brand headquarters in Windhagen, Rhineland-Palatinate. With its innovative, high-performance and cost-efficient products and technologies for cold milling, soil stabilization, hot and cold recycling, concrete paving and surface mining, WIRTGEN leads the world market in road construction and repair, as well as in mining natural rock and pay minerals.

© 2018 WIRTGEN GmbH