Customized service concepts
We ensure 24/7 operation
Surface miners are used as primary extraction equipment and are typically operated on a 24-hour basis. To ensure maximum machine availability, WIRTGEN offers a unique customer-specific service for large-scale projects: in close cooperation between the German main plant and the WIRTGEN GROUP’s local subsidiary, WIRTGEN sets up additional service facilities in the immediate vicinity of the customer’s site. Service centres ensure the professional repair or overhaul of surface miners while enabling a comprehensive parts inventory to be stocked at the same time.
Needless to say that, as part of the efficient service concept, highly qualified WIRTGEN GROUP specialist staff is present at the service centre and in the mine all the time to ensure optimum machine support. To ensure maximum machine utilization, WIRTGEN offers a broad, ongoing training programme at the mine, the service centre or the German main plant.